Politique de confidentialité

PRIVACY POLICY

1. Introduction

Glowlexia Kitchen ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit www.glowlexiakitchen.com.

2. Data Controller

Glowlexia Kitchen Case Postale 86 1723 Marly, Switzerland Email: hello@glowlexiakitchen.com

3. Data We Collect

We collect the following personal data:

  • Contact information: name, email address, phone number
  • Shipping information: delivery address
  • Payment information: processed securely by Shopify Payments (we do not store card details)
  • Usage data: pages visited, time spent, browser type (via cookies)
  • Order history: products purchased, order amounts

4. Legal Basis for Processing (GDPR — EU Customers)

We process your personal data on the following legal bases:

  • Contract performance (Art. 6(1)(b) GDPR): to process and fulfill your orders
  • Legal obligation (Art. 6(1)(c) GDPR): to comply with applicable laws (e.g. financial record-keeping)
  • Legitimate interest (Art. 6(1)(f) GDPR): to improve our store and prevent fraud
  • Consent (Art. 6(1)(a) GDPR): for non-essential cookies and marketing communications

5. How We Use Your Data

We use your data to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our store and user experience
  • Comply with legal obligations

We do not sell your personal data to third parties.

6. Data Sharing

We share your data only with trusted partners necessary to operate our store:

  • Shopify Inc.: our e-commerce platform and payment processor
  • Fulfillment partners: for order processing and shipping (including partners outside the EU/EEA)
  • Shipping carriers: to deliver your orders
  • Email service providers: for order confirmations and customer support

All partners are contractually bound to protect your data.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Union or EEA, including the United States (Shopify Inc.) and our fulfillment partners. These transfers are carried out with appropriate safeguards, including Standard Contractual Clauses (SCCs) as approved by the European Commission.

8. Cookies

Our store uses cookies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Analyze store traffic and performance

EU customers: Non-essential cookies require your prior consent. You can manage your cookie preferences via our cookie banner or through your browser settings. Withdrawing consent does not affect the lawfulness of prior processing.

9. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill your orders
  • Comply with legal obligations (minimum 10 years for financial records under Swiss law)
  • Resolve disputes

10. Your Rights

🇨🇭 Under Swiss law (nDSG), you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain uses of your data

🇪🇺 Under EU law (GDPR), you additionally have the right to:

  • Data portability (Art. 20): receive your data in a structured, machine-readable format
  • Restriction of processing (Art. 18): request we limit how we use your data
  • Withdraw consent at any time, without affecting prior processing
  • Lodge a complaint with your local data protection authority (e.g. CNIL in France, BfDI in Germany, APD in Belgium)

To exercise any of these rights, contact us at: hello@glowlexiakitchen.com

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data. Our store is hosted by Shopify Inc., which maintains industry-standard security measures including SSL encryption.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. For significant changes, we will notify you by email where required by law.

13. Contact Us

For any questions regarding this policy:hello@glowlexiakitchen.com We typically respond within 24–48 hours.